Article Version: 1.0
Last Updated: June 2025
Next Review: June 2026

Q: What is a credit note?
A: A credit note is an official record of credit you hold that is valid with IAP only. The credit note specifies how much credit you have and the period for which it remains valid.


Q: What is a credit note used for?
A: A valid credit note can be used to absorb or reduce the course price of a qualification when enrolling in any IAP course(s) at a future date.

Q: How do I get a credit note?
A: Credit notes are issued by IAP management in circumstances where you will not be continuing with an existing enrolment and deferring your enrolment is not a suitable option. You will need to submit a completed withdrawal form to support@iap.edu.au and notify the support team that you wish to apply for a credit note for your enrolment.

Q: Can any student request and be approved for a credit note?
A: Any student can request a credit note, but IAP management may deny the request. If your financial liability is with IAP (not an external provider) and you provide a valid, reasonable reason for your withdrawal, most cases are considered. Credit notes are not approved if you are paying off an external loan for your course, as credit is only valid with IAP and does not reflect external financial agreements.

Q: What is the value of my credit note?
A: For students requesting a credit note before commencing studies: Credit note value = the dollar value of tuition fees paid by yourself to IAP or the agreed amount by IAP management.

For students requesting a credit note after commencing studies: Credit note value = course fees minus the unit cost for any completed coursework.

Q: How long is my credit note valid for?
A: The standard validity period is 2 years from the date of issue, unless otherwise agreed upon.

Q: Do I have to re-enrol in the same course?
A: No, you are not restricted to which course(s) you use your credit note for. However, if you choose to re-enrol in the same qualification, any work already completed is kept on record and may be applied as course credit, if you choose.

Q: When I enrol in the future, does my "complete-by-date" reset?
A: Yes. Because you would have been withdrawn from your previous enrolment to receive your credit note, any future enrolment is treated as a "new" enrolment. You are starting over with a new "complete-by-date."

Q: Do I have to use the full amount of credit when enrolling or for a single enrolment?
A: No, you can use partial amounts across multiple enrolments.

Q: Will the course price be the same when I enrol?
A: Course pricing is not guaranteed at the time of enrolment. Pricing may fluctuate over time and is subject to change.

Q: Can a credit note be exchanged for cash?
A: No, credit notes cannot be exchanged for cash.

Q: Is an approved credit note transferable to someone else?
A: Yes, if and when written consent is given by the credit note holder.

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