The purpose of the training evaluation form is to collect feedback from students on the delivery of training and assessment, including training facilities, the trainers’ skills and knowledge, the resources utilised for delivery of training, and overall
satisfaction ranking with the course.


At the midway point and completion of each training program, a training evaluation form is to be sent out to the participants for completion. The training evaluation forms are to be collected, and the relevant trainer will prepare a summary of the
evaluations to be given to the RTO Manager for review at the monthly quality and compliance meetings.


In addition to training evaluation, the RTO will conduct random surveys and interviews with industry leaders, clients, students, and other community bodies to identify future needs in training.


The RTO Manager will report both positive and negative feedback to the relevant people for discussion. Feedback regarding delivered programs is to be discussed with the trainer that delivered the training with positive feedback being acknowledged.
These discussions are to assist in the revision and adjustment of training material and delivery methods and enable to trainers’ professional development.


Any complaints or issues that are identified from feedback are to be recorded in an opportunity for improvement form for action. Once action has been taken the opportunity for improvement form is to be filed into the opportunity for improvement
register. Forms filed into the folder are reviewed at the monthly quality and compliance meetings.