The RTO caters to diverse client learning needs and aims to identify and respond to the learning needs of all students. All students are encouraged to express their views about their learning needs at all stages of their learning experience from the
initial enrolment and induction stage.
The RTO is committed to providing students requiring additional support, advice or assistance while training. To achieve this and to ensure the quality delivery of training and assessment, the RTO provides support services to improve and extend
training outcomes. Students are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with the RTO manager to discuss support services.
Additional support services include:
• Learning support.
• Assistance when applying for RPL or credit transfer.
• Whether or not specialist support equipment or personnel is required.
• Whether or not any reasonable adjustments need to be applied to suit the candidate context.
• Briefings on the assessment process may be written or verbal. If verbal, must be looked up in writing.
• Provision or access to assistive technology.
• Additional tutorials to assist with learning.
• Assistance in using technology.
• Adjustment to equipment (i.e. change of study to support a student with a bad back).
• Referral to LLN assistance.
• Mentoring.
• Referral to counselling services
• Grievance/conflict resolution.
• Stress management.
• Access and equity issues.
• Client welfare and support.
Genuine difficulties for a learner to complete a program in the allotted timeframe are to be brought to the attention of the
RTO manager at the first available opportunity.
Support Services Form
The Support Services Form is to be used by the RTO staff to record any counselling they may have undertaken with a student, including any discussion about providing extra support or referral to the support services list. This form is available from the
office and can also be emailed to you upon request. In this form you should include any of the following:
• Discussions raised by students that may be of a concern, this may have been during class or individually.
• Referrals to other support services that may have been advised or discussed with the student.
• Any discussion on disabilities that the student has disclosed, whereby they may need further assistance.
• Discussions on any adjustments to training that may be required to meet student needs. You may also complete an
adjustment plan following this meeting to identify a strategy to assist the student.
• Discussions on language literacy and numeracy and referral to third parties.
Upon completion of the support services form the staff member should submit this form to the RTO manager and arrange a time to discuss the student needs with the RTO manager or other senior management.
All completed support services forms will be discussed at the monthly quality and compliance meeting to monitor student progress.
Support Services List
The support services list provides a list of support services available to students through referral, please refer to the list to identify the most appropriate service for the students. This list is provided on the back of the student handbook and includes
website addresses and phone numbers to access these services.
If a student is unsure of the service that they require, they should contact their trainer or the RTO manager to discuss further.
Have further questions? Contact us on:
📞 1300 380 681
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